Information Processing 10, 20, 30

(a)	Create a list of common computer related problems, questions or required procedures encountered by end users in the school and community.
(b)	Identify troubleshooting supports including hardware manuals, product warranties and LED error codes.
(c)	Identify the advantages and disadvantages of free security technology and security technology available for purchase such as firewalls and anti-virus software.
(d)	Explore factors (e.g., need versus desire for new technology) that influence the purchase of computer technology tools.
(e)	Explain appropriate care of a technological device, including associated hardware.
(f)	Discuss how and why the storage capacity of a device should be monitored and maintained (e.g., disk cleanup, internal storage management).
(g)	Construct a list of steps to follow in the event of problems with computer technology (e.g., hardware, software, a technology network).
(h)	Develop a tool (e.g., Frequently Asked Questions [FAQ] page on a website, manual, flowchart, poster) to be used for troubleshooting computer related problems.