Tourism 10, 20, 30

(a)	Reflect on what it means to provide quality customer service within the recreation and entertainment industry.
(b)	Research ways that the recreation and entertainment industry can accommodate customers with diverse backgrounds (e.g., cultural, social and demographic) and with diverse needs (e.g., accessibility, communication and mobility).
(c)	Role-play scenarios for providing quality customer service in the recreation and entertainment industry.
(d)	Differentiate among the different service roles (e.g., box office clerk, fishing or hunting guide, event planner and heritage interpreter) within the recreation and entertainment industry.
(e)	Examine the importance of good communication and interpersonal skills for workers in the recreation and entertainment industry.
(f)	Describe factors (e.g., excellence in customer service, competitive pricing, location and marketing) that influence the success of recreation and entertainment businesses and ventures.
(g)	Conduct an inquiry into sustainable practices used by the recreation and entertainment industry.
(h)	Research strategies (e.g., responsible service of alcohol, managing crowds at large events and dealing with common emergency situations) for managing the safety and security of guests in a variety of recreation and entertainment businesses or events.
(i)	Discuss the importance of a risk mitigation plan including communication strategies to ensure the safety and security of both employees and patrons in response to unforeseen events (e.g., natural disaster or security threat).

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