Tourism 10, 20, 30

(a)	Reflect on what it means to provide quality customer service within the transportation industry.
(b)	Research ways that the transportation industry can accommodate customers with diverse backgrounds (e.g., cultural, social and demographic) and with diverse needs (e.g., accessibility, communication and mobility).
(c)	Role-play scenarios for providing quality customer service in the transportation industry.
(d)	Differentiate among the different service roles (e.g., taxi driver, bus driver, airline service agent, ferry operator, flight attendant, pilot and train engineer) within the transportation industry.
(e)	Assess the importance of good communication and interpersonal skills for workers in the transportation industry.
(f)	Identify factors (e.g., excellence in customer service, location and passenger safety) that influence the success of transportation businesses.
(g)	Brainstorm ideas (e.g., canoe or horseback) for transporting guests between venues and locations in Saskatchewan that could contribute to unique experiences for tourists.
(h)	Examine sustainable practices used within the transportation industry.
(i)	Research strategies for managing the safety and security of both guests and workers in a variety of transportation-related businesses or scenarios.
(j)	Discuss the importance of a risk mitigation plan including communication strategies to ensure the safety and security of both employees and patrons in response to unforeseen events (e.g., natural disaster or security threat).

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