Tourism 10, 20, 30

(a)	Reflect on what it means to provide quality customer service within the travel services industry.
(b)	Research ways that the travel services industry can accommodate customers with diverse backgrounds (e.g., cultural, social and demographic) and with diverse needs (e.g., accessibility, communication and mobility).
(c)	Role-play scenarios for providing quality customer service in the travel services industry.
(d)	Differentiate between the different service roles (e.g., travel counsellor and travel booking agent) within the travel services industry.
(e)	Examine the impact (e.g., reduced revenue, convenience and cost savings) of booking travel through a travel agent, through the business directly or online for both the business and the consumer.
(f)	Assess the importance of good communication and interpersonal skills for workers in the travel services industry.
(g)	Identify factors (e.g., excellence in customer service, accessibility and competitive edge) that influence the success of a travel services business.
(h)	Explore sustainable practices used by the travel services industry.
(i)	Research strategies for managing the safety and security of both guests and workers in a variety of travel services related businesses and scenarios.
(j)	Discuss the importance of a risk mitigation plan including communication strategies to ensure the safety and security of both employees and patrons in response to unforeseen events (e.g., natural disaster or security threat).

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