Early Learning, Supportive Care 20, 30
ELSC1
Module 1: Communication (Core)
Outcome
Demonstrate effective communication skills.
Indicators
| (a) | Compare and contrast various communication styles. |
| (b) | Describe how professional communication differs from other types of communication (e.g., personal social media posts, personal cell phone use). |
| (c) | Describe verbal (e.g., calling someone by their first name) and non-verbal communication (e.g., body language, touch, silence, eye contact, shaking hands) that vary among cultures. |
| (d) | Explore effective communication methods (e.g., paraphrasing, empathetic listening, asking closed questions, asking open-ended questions, clarifying). |
| (e) | Explain the barriers to effective communication (e.g., vision problems, loud noises, lack of privacy, distractions). |
| (f) | Explore augmentative and alternative communication (AAC) tools to reduce barriers to communication. |
| (g) | List common defense mechanisms (e.g., denial, displacement, passive-aggressiveness, projection, rationalization, suppression) and explain how they interfere with effective communication. |
| (h) | Explain how messages can be misinterpreted when conveyed electronically. |
| (i) | Practise using effective communication techniques for telephone conversations and text messages. |
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