Early Learning, Supportive Care 20, 30
ELSC46
Module 46: Communication in Health Care Environments (Optional)
Outcome
Explore effective communication skills in health care environments.
Indicators
| (a) | Examine the importance of compassion when providing care to patients with communication impairments. |
| (b) | Demonstrate how to communicate with a patient who is dissatisfied with their care (e.g., recognize the source of frustration, treat the patient with respect and dignity, stay calm and professional, listen and use silence, leave for personal safety). |
| (c) | Model how to explain procedures and tasks to patients (e.g., put the patient at ease, start with easy steps, give time for practice). |
| (d) | Explain ways to effectively communicate with patients living with dementia (e.g., minimize competing noises, speak clearly and calmly, use short sentences, use humor, have one caregiver speaking at a time). |
| (e) | Investigate conflict resolution strategies for conflicts with co-workers, patients and families (e.g., arrange to speak in a neutral area, identify concerning behaviours, refrain from discussing details of discussion with other co-workers). |
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